Terms and Conditions (MUST READ)

Objective

The purpose of these terms and conditions are not to scare you with so many clauses. I humbly seek your understanding in allowing me to explain why.

1. This is my full time job, I take it seriously. Hence, I need to make sure students turn up for lessons. Any miss in attendance will result in loss of income for me.

2. I had students not turn up for lessons as and when they wish or without valid reasons. If you were in my shoes, how would you feel?

3. I need your firm commitment for lessons. Remember we used go to school from Mondays to Fridays? Yes, daily commitment is required so that there will be a systematic approach to education. Learning guitar is likewise. The only difference is, it is 1 hour weekly.

4. Traveling overseas for work or holiday? I have catered for this. Please read Clause 8.

5. I sincerely seek your cooperation and understanding in making our learning journey a rewarding and fruitful one. Thank you!


Payment and Refund Policy

1. Payment shall be made during the first lesson of the program using the following methods below:

a) You can PayNow to my number "9755 8432". Please notify me of the transfer for verification.

b) For cash payment, you can pass it to me during your first lesson.

c) For cheque, please CROSS and make it payable to "CHEN GUANRONG".

d) For bank transfer, please send me a request for my bank account details.

e) An official receipt will be issued to you upon payment for proper documentation.

Kindly refer to "Guitar Programs, Rates and Lesson Details" page for program fees.

2. Program fees shall not be refunded due to withdrawal from the course. Valid reasons will only be considered on a case-by-case basis. Guitarworks reserves the right to reject a refund if the reason given is considered to be invalid.

3. In the event you have signed up for the wrong course, you may ask for a refund by latest lesson. In order to prevent this from happening, please make sure you clarify any doubts with me prior to commencement.

4. Guitarworks will only refund program fees (remaining lessons) when we are unable to carry out your lessons due to any reason. No questions asked.

5. Guitarworks reserves the right to amend program fees. Fee amendments will not affect existing students who have already made payment.

Conduct Matters


6. Lesson Conduct

a) For cancellation of a scheduled lesson, he/she shall notify Guitarworks at least 24 hours prior to its commencement.

b) Failure to do so, he or she shall be marked as "Present" for the lesson.

c) Exceptions to Clause 6(b) will only be granted on a case by case basis. Guitarworks will take into consideration reasons arising from emergencies and other valid reasons.

d) Within the 10 weeks lesson program, you are required to be PRESENT AT ALL TIMES.

e) Exceptions to Clause 6(d) will only be granted on a case by case basis. Guitarworks will take into consideration reasons arising from emergencies and other valid reasons.

f) Illness and Work commitment are considered valid reasons. You will not be penalized for that.

g) In the event if you have started the course and work requires you to be away for more than 14 days (inclusive of Saturdays and Sundays), please approach me for an immediate settlement.


7. Maximum Duration Between Lessons

a) The maximum duration in between lessons shall be 14 days (inclusive of Saturdays and Sundays).

b) Failure to turn up for a subsequent lesson within 14 days (inclusive of Saturdays and Sundays) after the last attendance shall result in forfeiture. The student will be marked as "Present" for the lesson.

c) Exceptions to Clause 7(b) will only be granted on a case by case basis. Guitarworks will take into consideration reasons arising from emergencies and other valid reasons. Guitarworks reserves the right to forfeit your lesson if the reason given is considered to be invalid.


8. Travel Plans (Work/Holidays) During Commencement Of Lessons

a) Students with prior travel plans have the responsibility to notify Guitarworks before course commencement. This is to allow Guitarworks time to make necessary arrangements for the vacant slot.

b) Failure to do so, he or she shall be marked as "Present" for the lesson.

c) Travel plans exceeding 14 days (inclusive of Saturdays and Sundays) is NOT ALLOWED during the course. Please sign up after you have returned from work/holidays.


9. Inactivity During Commencement Of Lessons (Missing In Action)

a) Failure to attend a lesson over a period 21 days (inclusive of Saturdays and Sundays) will result in the course being terminated. In simple terms, missing in action. No refund will be given.

b) Exceptions to Clause 9(a) will only be granted on a case by case basis. Guitarworks will take into consideration reasons arising from emergencies and other valid reasons.


10. Minimum Commitment Period

a) The minimum commitment period for any program signed up is 10 weeks (10 lessons, once a week, if the student is present every week).

b) No refund will be given for terminating any program within the 10 weeks.

c) Exceptions to Clause 10(b) will only be granted on a case by case basis. Guitarworks will take into consideration reasons arising from emergencies and other valid reasons.


11. Program Continuation

a) Towards the end of each program, Guitarworks would give recommendation whether to extend the current program or progress on to the next level.

b) Our assessment will be fair, honest and truthful.

c) You will be given the option to either extend the course immediately or to take a short break before resuming lessons again.

d) If your learning pace is slower, Guitarworks may suggest you to extend the current program in order to finish the syllabus. We will only do this in your interest.

e) Each extension of existing program or progression to the next level will be another set of 10 lessons. Discretionary criteria can also be considered. Kindly discuss this with us.


12. Amendments to Terms and Conditions

a) Guitarworks reserves the right to amend its "Terms and Conditions" anytime. Please check this page regularly for the latest updates.


Alan Chen
Owner & Founder
Mobile: 9755 8432

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